RSO Leather Terms & Conditions, Privacy Notice

Saddle Flocking and Tack Repairs

At RSO Leather we offer a professional service and we ensure that any repairs or flocking carried out will result in your saddle/tack being safe, fit for purpose and comfortable for the horse.

Flocking and/or saddle adjustments are normally carried out following either a recommendation from your saddle fitter or an equine specialist such as vet or physio in relation to ensuring the correct fit of the saddle. As with all tack, saddles should be checked regularly for safety and to ensure correct fit and comfort for the horse.

Sometimes it is necessary to partly dismantle a saddle before it can be established what faults may be present and recommend the necessary repairs to restore the saddle to be safe and fit for purpose.

Normally we do not charge for this initial investigation because a quotation will be given for any work that is subsequently found necessary.

Occasionally this investigation may result in faults being found that result in the saddle being beyond economical repair, or you as the customer may decide that the quotation to repair the saddle is more than you are prepared to pay.

In these instances it is not the policy of RSO Leather to reassemble the saddle as we are not prepared to return the saddle in a condition where it could be unwittingly used in the future in an unsafe condition.

By booking your saddle into our workshop for investigation into a possible fault or in order to quote for a repair you are agreeing to our terms of business as explained in this policy.

Ordering

If you would like to order from RSO Leather you can order straight from our Facebook shop or contact us via messenger where payment is taken via PayPal. Or if you prefer you can email your order to rso.leather@gmail.com, please include the item name, colour, size, fitting choice, etc. along with your contact information and we will then send you an invoice containing payment information for Bank Transfer.

Orders will be made to the sizes provided when ordered, any mistakes when measuring are not the responsibility of RSO Leather. We cannot accept returns or offer refunds on orders that were measured wrong. Please see our measuring guide for details on how to measure your new item. If you need any more help please contact either by email at rso.leather@gmail.com or call 07739614954

Once we receive your order we will contact you with a conformation email and an up to date time scale on orders. As all our items are handmade during busy periods, please allow up to 4-6 weeks for delivery.

Payments 

A deposit of 50% is required to order a bespoke made to measure bridle and/or a bespoke item. The title of all goods shall remain with RSO Leather until paid for in full. All bridle fitting charges must be paid in full on the day of the  appointment. Any appointments cancelled within 24 hours of the booked appointment are subject to a £40 Cancellation Fee. 

Refunds and Returns

We cannot accept returns on bespoke or personalised items unless there is a fault with the product.

Orders will be made to the sizes provided when ordered. Any mistakes when measuring are not the responsibility of RSO Leather. We cannot accept returns or offer refunds on items that were measured wrong.

Upon receiving your order, if you are not satisfied, you have the right to return it within 14 days. This excludes any bespoke or personalised items.

If you intend on returning a product you must let us know in writing or via email, please enclose your name, type of product you would like to return and the reason you want to return your item.

When returning an item you are responsible for postage costs.

All returned items need to be in a new, unused and unmarked condition.

A refund will be given once the item has been returned to us.

Incorrectly Delivered Goods

In the case of incorrectly delivered items, items must be in as new and unused condition when returned to us.

If you have received the incorrect goods please contacts us immediately.

As soon as we receive the incorrect goods back we will arrange delivery of the correct goods and refund the postage costs incurred.

We recommend using a signed for service to return any goods.

World Wide Shipping

If you are interested in ordering from outside of the United Kingdom please state this when ordering and a shipping quote will be sent to you and agreed before payment is taken.

Please note when ordering from outside the UK you may incur an import tax duty when the parcel enters your country. You will be liable to cover this cost.

International parcels are sent via International tracked and signed for via Royal Mail.

 Postage with the United Kingdom

All items sent within the United Kingdom are sent second class signed for via Royal Mail, these items take roughly 2 working days to be delivered.

For your leather items please remember;

Regularly check items for wear and tear. If your item becomes damaged please contact us to arrange a repair. If a repair is needed this will be charged accordingly.

Brass and Nickel fittings may become dull over time, to get the shine back you can use a brass or silver polish and a multi-purpose oil to help if fittings become stiff.

Leather is a natural product and will over time darken in colour. Colours of leather may appear differently on screens.

When leather items are new, occasionally you may see that excess edge stain can rub off new leather (this can happen with animals as their fur/coats rubs on the edges of the leather). This will stop naturally over time.

Leather Care

If your leather item does get wet we recommend leaving the product to dry naturally away from direct heat and once dry, using a leather conditioner to help put back in oils that have been lost.

Do not leave leather products on or near a direct heat source as this will cause the leather to dry out.

Leather is a natural product that loses a small amount of oil every day of its life, this needs to be put back in to stop it drying out and cracking using a good quality leather balm.

To clean your leather item wipe first with some lukewarm water and a sponge. Once it has dried naturally you can apply a good quality leather balm and buff with a dry, clean cloth or brush.

Privacy Notice

We will collect, store, and use the following categories of personal information about you:

· Personal contact details such as name, title, addresses, telephone numbers and personal email address.

We collect personal information about customers from messages, emails, texts or phone calls and face to face provided by yourself or your representatives.

We need all the categories of information in the list above (see: The kind of information we hold about you) primarily to allow us to perform our contact with you and to enable us to comply with legal obligations. In some cases, we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. The situations in which we will process your personal information are listed below:

· Making decisions to fulfil our contract with you

· Contacting you in relation to your contract or other things of potential interest to you

· Providing some relevant information to the Society of Master Saddlers (SMS) for non-commercial purposes.

Some of the above grounds for processing will overlap and there may be several groups which justify our use of your personal information. 

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you, or we may be prevented from complying with our legal obligations.

We will only use your personal information for the purposes for which we have collected it, unless we reasonably consider that we need to use it for another purpose and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so. 

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We might share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so. 

“Third parties” include third party service providers, the SMS and other entities within the SMS. 

All our third party service providers and other entities within the SMS are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third party service providers to use your personal data for their own purposes. We only permit them to process your personal data for the specified purposes and in accordance with our instructions.

We will share your personal information with other entities within the SMS when required to by the SMS for monitoring purposes or if there is a dispute/complaint. 

We may share your personal information with other third parties, for example in the context of the possible sale or restricting of the business. We may also need to share your personal information with a regulator or to comply with the law. 

Data Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents or other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentially. 

We have put in place procedures to deal with any suspected data breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so. 

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying and legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once our contract with you is complete, we will retain and/or securely destroy your personal information in accordance with applicable laws and regulations. 

RSO Leather will retain your personal information for a period of:

· 6 years after your last purchase.

· 6 months after an enquiry which did not lead to a purchase.

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.

Under certain circumstances, by law you have the right to:

· Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

· Request correction of the personal information that we hold about you. This enables you to have and incomplete or inaccurate information we hold about you corrected.

· Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

· Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

· Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing.

· Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact Rachel Oldfield in writing. 

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

In the limited circumstances where you may have provided consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact Rachel Oldfield. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

RSO Leather does not have a Data Protection Officer, but is committed to comply with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact Rachel Oldfield. You have the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues.

We reserve the right to update this privacy notice at any time. We may also notify you in other ways from time to time about the processing of your personal information.

If you have any questions about this privacy notice, please contact Rachel Oldfield – email rso.leather@gmail.com