Ordering Terms and Conditions
What is your return policy?
Saddle Flocking and Tack Repairs
At RSO Leather we offer a professional service and we ensure that any repairs or flocking carried out will result in your saddle/tack being safe, fit for purpose and comfortable for the horse.
Flocking and/or saddle adjustments are normally carried out following either a recommendation from your saddle fitter or an equine specialist such as vet or physio in relation to ensuring the correct fit of the saddle. As with all tack, saddles should be checked regularly for safety and to ensure correct fit and comfort for the horse.
Sometimes it is necessary to partly dismantle a saddle before it can be established what faults may be present and recommend the necessary repairs to restore the saddle to be safe and fit for purpose.
Normally we do not charge for this initial investigation because a quotation will be given for any work that is subsequently found necessary.
Occasionally this investigation may result in faults being found that result in the saddle being beyond economical repair, or you as the customer may decide that the quotation to repair the saddle is more than you are prepared to pay.
In these instances it is not the policy of RSO Leather to reassemble the saddle as we are not prepared to return the saddle in a condition where it could be unwittingly used in the future in an unsafe condition.
By booking your saddle into our workshop for investigation into a possible fault or in order to quote for a repair you are agreeing to our terms of business as explained in this policy.
If you would like to order from RSO Leather you can order straight from our Facebook shop or contact us via messenger where payment is taken via PayPal. Or if you prefer you can email your order to firstname.lastname@example.org, please include the item name, colour, size, fitting choice, etc. along with your contact information and we will then send you an invoice containing payment information for Bank Transfer.
Orders will be made to the sizes provided when ordered, any mistakes when measuring are not the responsibility of RSO Leather. We cannot accept returns or offer refunds on orders that were measured wrong. Please see our measuring guide for details on how to measure your new item. If you need any more help please contact either by email at email@example.com or call 07739614954
Once we receive your order we will contact you with a conformation email and an up to date time scale on orders. As all our items are handmade during busy periods, please allow up to 4-6 weeks for delivery.
A deposit of 50% is required to order a bespoke made to measure bridle. The title of all goods shall remain with RSO Leather until paid for in full.
Refunds and Returns
We cannot accept returns on bespoke or personalised items unless there is a fault with the product.
Orders will be made to the sizes provided when ordered. Any mistakes when measuring are not the responsibility of RSO Leather. We cannot accept returns or offer refunds on items that were measured wrong.
Upon receiving your order, if you are not satisfied, you have the right to return it within 14 days. This excludes any bespoke or personalised items.
If you intend on returning a product you must let us know in writing or via email, please enclose your name, type of product you would like to return and the reason you want to return your item.
When returning an item you are responsible for postage costs.
All returned items need to be in a new, unused and unmarked condition.
A refund will be given once the item has been returned to us.
Incorrectly Delivered Goods
In the case of incorrectly delivered items, items must be in as new and unused condition when returned to us.
If you have received the incorrect goods please contacts us immediately.
As soon as we receive the incorrect goods back we will arrange delivery of the correct goods and refund the postage costs incurred.
We recommend using a signed for service to return any goods.
World Wide Shipping
If you are interested in ordering from outside of the United Kingdom please state this when ordering and a shipping quote will be sent to you and agreed before payment is taken.
Please note when ordering from outside the UK you may incur an import tax duty when the parcel enters your country. You will be liable to cover this cost.
International parcels are sent via International tracked and signed for via Royal Mail.
Postage with the United Kingdom
All items sent within the United Kingdom are sent second class signed for via Royal Mail, these items take roughly 2 working days to be delivered.
Your personal data will be retained for as long as necessary to fulfil the purposes we collected it for, including the purpose of satisfying any legal, accounting, or reporting requirements.
For tax purposes, the law requires us to keep basic information about our customers for six years after they stop being customers.
Your data will not be disclosed to third parties unless we are obliged or permitted by law to do so. This includes our affiliates and/or other companies within our group.
All personal data is stored securely in accordance with the principles of the UK Data Protection Act 2018.
For your leather items please remember;
Regularly check items for wear and tear. If your item becomes damaged please contact us to arrange a repair. If a repair is needed this will be charged accordingly.
Brass and Nickel fittings may become dull over time, to get the shine back you can use a brass or silver polish and a multi-purpose oil to help if fittings become stiff.
Leather is a natural product and will over time darken in colour. Colours of leather may appear differently on screens.
When leather items are new, occasionally you may see that excess edge stain can rub off new leather (this can happen with animals as their fur/coats rubs on the edges of the leather). This will stop naturally over time.
If your leather item does get wet we recommend leaving the product to dry naturally away from direct heat and once dry, using a leather conditioner to help put back in oils that have been lost.
Do not leave leather products on or near a direct heat source as this will cause the leather to dry out.
Leather is a natural product that loses a small amount of oil every day of its life, this needs to be put back in to stop it drying out and cracking using a good quality leather balm.
To clean your leather item wipe first with some lukewarm water and a sponge. Once it has dried naturally you can apply a good quality leather balm and buff with a dry, clean cloth or brush.
Do you offer gift cards?
Gift cards can be purchased, please get in touch to discuss your requirements
Which payment methods do you accept?
Payments are accepted via bank transfer or through Paypal